What We Collect and Why We Collect It
When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. Deposit and withdrawal transaction records are stored as part of your account history; this lets us verify wallet-to-account movement
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and resolve any payment queries you raise. During account verification, we may request identity documents; those are handled under strict access controls and are not shared with third parties outside of regulatory obligations or fraud-prevention checks. We also collect device and session data — your browser
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type, IP address, and the pages you navigate — to keep your account session secure and to understand how the platform performs on mobile. If you contact support, the conversation log is retained so our team can follow up accurately. Availability of our platform depends on
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your local law and eligible regions; the data we hold reflects only activity carried out in regions where access is permitted. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request deletion where no legal
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obligation requires us to keep it — the contact steps are in the section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.